What’s Working

This new RJI series will take a deep dive into a strategy or new idea that is gaining traction in the news industry. In three monthly columns, we’ll do an overview of the idea, describe some best practices and talk about what’s next. Then it will be time for the next idea and the next three-column package.

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What’s Working: The coronavirus crisis has lessons for us about service journalism
March 31, 2020

If service journalism has a time to shine, it's during a crisis. When things are going wrong, people need good, specific information to deal with the situation.

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